Online shopping errors

Ticket purchase failed, but transaction completed

Webstore purchases can unfortunately sometimes fail. This is due to the webstore not receiving confirmation of payment from the online banking service. This can happen due to a timeout or other such reason.

If you get an error message or you cannot open the transaction confirmation page, check your Profile page whether the transaction has succeeded. You can view your Profile page by clicking your name at the top right corner and selecting Profile. Make sure to also check your email!

If your transaction does not show up on your Profile and you have not gotten a confirmation email, the purchase has unfortunately failed. Try buying the tickets again. We will refund the failed transaction as quickly as possible. Contact us through the Contact –form. Select Webstore as the topic and include the following information in the message:

• Username, if different from the person contacting
• Payment method: online banking, or credit card
• If you used online banking, please provide the name of the holder of the account
• Bank and account number (in IBAN) that will receive the refund
• Date of purchase
• Amount to be refunded
• Name of screening ticket purchased for (cinema, date and time)

Buyer’s mistake: Tickets bought to the wrong screening

If you have bought tickets to the wrong screening, you can fix it as follows:

• Cancel tickets at the ticket counter and change them to the correct screening.
• We cannot cancel tickets after the screening, so make sure you do so before the screening time indicated in your tickets.

We cannot cancel tickets through the Contact –section, so please visit the cinema for all ticket cancellations.